Privacy Policy
We are committed to maintaining the highest standards of security and privacy. This Privacy Policy explains how Sunrise Batter collects, uses, stores, shares, and protects your information when you interact with our website and services.
By accessing or using this website, you agree to the terms outlined in this Privacy Policy. If you do not accept these terms, please refrain from using or accessing our website. Your continued use of the website signifies your explicit consent to the collection, use, and disclosure of your personal information in accordance with this policy.
Please note that this Privacy Policy may be updated or modified at any time without prior notice. We encourage you to review this page periodically to stay informed about any changes.
We may collect information about you from multiple sources, including but not limited to:
(i) information you provide when registering an account or using our services;
(ii) data generated through your interaction with our website and offerings; and
(iii) information obtained from third-party websites, tools, or services.
By using our services, you consent to the collection, processing, storage, transfer, and disclosure of your information as described in this Privacy Policy. This policy applies specifically to personally identifiable information (“Personal Information”) collected when you access or use Sunrise Batter’s website and services.
Scope of Privacy Policy
This Privacy Policy does not extend to the practices of third parties that are not owned, operated, or controlled by us. This includes, but is not limited to, external websites, applications, and services (“Third-Party Services”) that you may choose to access through our offerings, as well as individuals or entities that are not managed or employed by us.
While we make reasonable efforts to work with service providers that uphold strong privacy and data security standards, we cannot be held responsible for the privacy practices, policies, or actions of any third-party service providers. We strongly encourage you to review the privacy policies of any Third-Party Services before engaging with or providing personal information to them.
Information Collection
We collect information to ensure a secure, customized, and efficient experience for our users, while continuously improving our products, services, and website functionality. Only information that is reasonably required to fulfill these objectives is collected.
Users are free to browse our website without disclosing personal details. However, once personal information is voluntarily provided, you will no longer remain anonymous to us. Wherever applicable, we clearly identify mandatory fields and optional fields. You may choose not to share certain information by opting not to use specific features or services available on the website.
When you visit or interact with our website—whether by logging in or simply browsing—we may automatically collect usage-related and behavioral data. This data helps us analyze overall user demographics, interests, and behavior in order to better understand, safeguard, and serve our users at an aggregated level. Such information may include the referring website URL, exit URL, browser type, device information, and IP address.
We use cookies and similar technologies to collect data that helps evaluate website performance, navigation flow, and user experience. Cookies may also reduce the need to repeatedly enter login credentials during a browsing session. You may disable cookies through your browser settings; however, doing so may restrict access to certain website features. Please note that we do not control cookies or tracking technologies used by third-party services on certain pages of our website.
We may collect various types of information related to website usage, including purchase behavior and transaction details. When you make a purchase, we may collect billing information such as billing address, payment card details, expiration dates, and other necessary payment or transaction tracking information. We may also collect information from user feedback, reviews, discussions, or message boards.
Additionally, we may retain information from customer communications, including emails or letters, to help resolve disputes, provide customer support, and address technical or service-related issues, in accordance with applicable laws.
Personally identifiable information—such as name, email address, phone number, and payment details—is collected when you create an account or register with us. While some areas of the website can be accessed without registration, certain actions, including placing orders, require account creation.
We may use your contact details to communicate order updates, service-related information, and promotional offers based on your purchase history and preferences.
Account Information
When you create an account on the Sunrise Batter website, you may be required to provide certain information that can be considered personal, including but not limited to your username, password, and email address. You understand that this information may be used to identify you, and by registering and sharing such details, you acknowledge that your activity on the website may not remain anonymous.
We may occasionally use your contact details to share important information related to our products or services. You can opt out of non-essential communications through your account settings; however, Sunrise Batter reserves the right to contact you when necessary for operational or security reasons, such as account verification, recovery, or service-related notifications.
Access to certain features or services on the website may require registration and the submission of additional information, including your name, email address, phone number, and payment-related details such as credit or debit card information or other approved payment methods. When you purchase products or services from us, we may collect and store information related to your transactions and purchasing activity.
If you complete a financial transaction on our platform, we may also collect additional details such as billing address, payment instrument information, expiration dates, and other transaction-related data required to process your order. In some cases, we may also collect tracking details related to alternative payment methods such as cheques or money orders.
Any content you choose to share with us—such as feedback, messages, comments, or communications posted on discussion boards, chat features, or similar areas—will be collected and stored. We retain personal information only for as long as necessary to resolve disputes, provide customer support, improve our services, and address technical issues, in accordance with applicable laws.
If you contact us directly through emails, letters, or other forms of correspondence, or if we receive communications from third parties related to your activity on the website, such information may be stored securely in records associated with your account.
Use of demographic and profile data
We use your personal information for a variety of purposes, including resolving disputes, addressing technical issues, ensuring a secure and reliable service, processing payments, and evaluating customer interest in our products and services. This information also helps us inform you about current and upcoming offers, products, services, promotions, and updates—both online and offline.
Additionally, we use your data to personalize your experience on our website, improve our offerings, prevent errors, fraud, and other unlawful activities, and enforce our Terms & Conditions. In certain cases, we may collect information at the time it is provided to you for specific purposes.
From time to time, we may invite you to participate in optional online surveys. These surveys may request basic contact details and demographic information such as postal code, age group, education level, or income range. The information collected through these surveys is used to enhance and customize your website experience by presenting content and recommendations that better match your interests and preferences.
Shipping & Payment Policy
We strive to process and dispatch all confirmed orders within 48 hours of successful order placement and acceptance. At the time of checkout, customers will be provided with an estimated delivery timeframe.
All orders are fully insured during transit until they are delivered to the specified address or collected by the customer. Upon delivery or collection, a signature confirming receipt of the products is required. By signing, responsibility for the order is transferred to the recipient.
In cases where the order is received by someone other than the original purchaser, or when items are sent as gifts, the signature obtained will be considered valid proof of delivery and completion of the order.